This privacy notice explains how Cycle Haven handles personal data when you use the website, contact the workshop, or request bicycle servicing. It is written to help you understand what we collect, why we use it, and how you can raise a privacy request.
You may ask whether we hold personal data about you, request correction of inaccurate details, object to certain processing where applicable, or ask for deletion where the law allows. Some requests may be limited if we need the information for recordkeeping, security, legal compliance, or to complete a service you asked us to provide.
To protect your information, we may need to confirm your identity before acting on a request. Once verified, we will review the request, explain any limitation that applies, and respond within a reasonable period under applicable law.
Contact and service records are retained for the period needed to manage your enquiry, complete the requested work, maintain workshop records, and address follow-up questions. When data is no longer required, it is deleted, anonymised, or otherwise handled in line with our retention practices and applicable law.
If we make material changes, we will update the policy on the website and use a reasonable method to draw attention to the revision where appropriate. The version in force is the one published on the site at the time of your visit or request.
Depending on how you interact with Cycle Haven, we may process your name, email address, phone number if you choose to provide it, inquiry message, and service preferences. We also process limited technical data such as server request metadata and browser or device information needed to operate and secure the website.
We receive personal data when you submit a contact form, send an email, call us, visit the workshop, or provide information during a service inquiry or bicycle intake. Technical information is collected automatically through the website and server systems when pages are requested or forms are delivered.
The confirmed cookie uses are limited to essential site operation and saving privacy preferences. We do not confirm analytics or marketing cookies as active on this website. Any future change to cookie use should be reflected in this policy before it is relied on.
We use cookies only for essential site operation and to remember privacy preferences. You can manage cookies through your browser settings, and you may clear stored preferences at any time. If you disable essential cookies, some site functions may not work as intended.
We use personal data to respond to enquiries, arrange workshop communication, manage bicycle intake, assess service needs, prepare or confirm a scope and quote, carry out repairs and adjustments, provide a service summary, and maintain the website. Technical data is used for security, troubleshooting, and reliable delivery of the site and forms.
We may share information with service providers that help us operate the website, deliver contact form responses, or support technical delivery and security. Any such recipient should use the data only for the relevant task and under appropriate confidentiality and handling obligations.
We may disclose personal data if required to comply with applicable law, a court order, or another lawful request from an authority. We may also share information where necessary to protect our rights, investigate misuse, or support the security of the website and workshop records.
